Board Information

Welcome to the Montana Board of Hearing Aid Dispensers

The Montana Board of Hearing Aid Dispensers is pleased to share with you the licensing and regulatory information for hearing aid dispensers and trainees. Within this website you will find information on what is needed to become licensed, verify who is already licensed, and learn the statutory and regulatory requirements if you are licensed. You can also learn of board meetings and agenda topics, see the latest news and view frequently asked questions. You can start your search for information by choosing from board information topics to left on each tab.

ATTENTION LICENSEES - 2019 RENEWAL - The Board of Hearing Aid Dispensers will be abating renewal fees for the 2019 Renewal.  The renewal fee will be $25 for active licensees and $10 for inactive licensees.  Renewals are due by June 30 to avoid a late fee. 

Attention Licensees- New Law in Effect July 1, 2015

The new law allows the board and department to suspend licenses of persons who

  • submit fines or fees without sufficient funds in their account,
  • fail to meet continuing education or certification requirements as discovered in an    audit,
  • fail to comply with a final order of the board, or
  • fail to respond to correspondence concerning these matters.

You are cautioned to notify the board office of your current contact information or risk having correspondence not delivered to you and your license administratively suspended without further notice or hearing. More information may be found on the FAQ tab.

NOTICE!

SB 132 was signed by Governor Schweitzer on May 5, 2011 and become effective October 1, 2011.

An Act providing that a Licensed Audiologist selling, dispensing, or fitting hearing aids is not subject to Licensure as a Hearing Aid Dispenser; grainting rulemaking authority to the Board of Speech-Language Pathologists and Audiologists; and amending sections 37-15-102, 37-15-103, 37-16-103, 37-16-401 AND 37-16-405, MCA.

LINK TO SB132 PDF

The Montana Board of Hearing Aid Dispensers makes every effort to include relevant and current information pertaining to licensing and regulation on our website. For additional assistance please use this form to contact the board.

Contact Information

Application or licensing questions:
Phone: (406) 444-5711
Email: UnitB@mt.gov

Renewal questions, verifications to other states, address changes, and name changes:
Phone: (406) 444-6880
Email: UnitA@mt.gov

Continuing education questions and information:
Phone: (406) 444-5696
Email: Audit@mt.gov

Complaint information (information on filing a complaint against a licensee):
Beth Murphy, Compliance Specialist
Phone: (406) 841-2357
Email: dlibsdcomplaints@mt.gov

Board Management:
Linda Grief, Executive Officer
Professional Licensing Bureau
Phone: (406) 841-2395
Email: dlibsdhad@mt.gov

Board Events

Board meetings are usually held several times a year.

Meeting minutes are posted within 3 days of board approval.

In general, Board meetings are open to the public.
There are certain meetings or parts (Screening Panel and Executive Session), which are closed to the public.

Scheduled and Proposed Meetings

Board Members

Board members are appointed by the Governor with Senate confirmation.
Members serve 3 year terms with a limit of 2 consecutive full terms.

Individual Board Members can be contacted by email at dlibsdhad@mt.gov. In your message please specify which board member you would like to contact. For additional contact information and information on board member terms, please visit the Governor’s Office link for Board Members and Councils at http://boards.mt.gov/.

Alfred Mclees - Presiding Officer, Professional Member
Michael Spinti, Professional Member
Helen Hallenbeck, Professional Member
Ed Eaton, Public Member
Dennis Scoggins, Public Member

License Information

Montana requires individuals engaged in the practice of dispensing hearing aids to be licensed.  Individuals apply to the Montana Board of Hearing Aid Dispensers for licensure.  Applications are reviewed to assure the basic requirements are met.

 

Public or Licensee Inquiries

Licensees can find license renewal information in this section and mailing lists of licensees may be purchased here.

You can learn who is licensed as a Hearing Aid Dispenser or Hearing Aid Dispenser Trainee in Montana by searching our Licensee Lookup system

Hearing Aid Dispenser or Trainee

The following outlines general licensing information. For specific information on filing an application, you will need to obtain the application which includes a detailed listing of the requirements.

A hearing aid trainee application checklist can be found here.

A hearing aid dispenser application checklist can be found here.

A hearing aid dispenser (from out of state) application checklist can be found here.

A. Application Fee:
$500 Licensee from another state
$600 Hearing Aid Trainee
$300 Original license Fee (after passing all applicable exams)

B. Requirements:

    1. Trainees - Must pass the written exam and the Montana jurisprudence exam before a training license may be issued. Upon completion of 1,000 hours of supervised training, must pass the practical exam.

    2. Licensees by Endorsement - Must pass the Montana jurisprudence exam and hold an active valid license in another state or jurisdiction.

C. Education Requirement: High School graduate or equivalent.

D. Experience Requirements: Trainees must complete 1,000 hours of supervised training

E. Examination Information: ILE written exams are scheduled by contacting the Board office.

F. Renewal Period: May 1 - June 30
Late Renew Online for 45 days until Aug. 14

G. Renewal Fee: Active and Late $1500 / Inactive $150

H. Continuing Education Requirements: 10 hours per year

I. Other Special License Requirements: 3 letters of good moral character. Trainees must have a licensed sponsor.

Download List of Licensees

License Download System

This service allows you to purchase complete lists of individuals, businesses, and contractors licensed with the State of Montana through the Business Standards Division.

Options include:

  • Creating a customized list of licensees by selecting board type, license type, license status, county, etc.;
  • Submitting payment for your list using a credit/debit card or registered user account
  • Downloading your list immediately, and if necessary, retrieving your list within 24-hours of purchase

Lookup Licensed Individual

Licensee Lookup System

This site is a primary source for verification of license credentials.

The Montana Department of Labor and Industry, Business Standards Division, presents Licensee Lookup information as a service to the public. The Division relies upon information provided by licensees to be true and correct, as required by statute. It is an act of unprofessional conduct for a licensee knowingly to provide erroneous information to the Division.

The Department of Labor and Industry makes no warranty or guarantee concerning the accuracy or reliability of the content of this website. Assessing the accuracy and reliability of information obtained from this website is solely the responsibility of the user. If you have questions regarding information found within this Licensee Lookup website, please contact the specific licensing board directly.

Please note that some disciplinary actions against licensees may not appear immediately on the website. Appeals, effective dates of orders and other administrative processes may delay posting on the website. Please contact the specific licensing board directly if you require discipline information that occurred prior to July 1, 1996.

License Verification Request

Statute/Rule Information

The Board of Hearing Aid Dispensers regulates the occupation by establishing standards for licensure and practice, and adopting rules to strengthen the practice.  Hearing Aid Dispensers and Trainees should be aware of their obligations under Montana law and Administrative Rule. 

The Montana Code Annotated (MCA) includes the laws passed by the Legislature that govern this profession. Professional and Occupational Licensing Laws can be found in Title 37, Chapter 1, Part 3.  Known as the Uniform Regulatory Act, these statutes were passed in 1995. 

The Administrative Rules of Montana (ARM) are often referred to as regulations.  The Board adopts administrative rules in order to administer the laws over which the Legislature has given the Board authority. The Board follows a process defined in law, the Montana Administrative Procedures Act, when they are proposing new rules or making changes to existing rules to ensure public participation.  The Board files a public notice in the Montana Administrative Register (MAR) on any proposed rule changes or new rules.  You can keep track of any rule changes by viewing MAR online, or by signing up to receive notification of rule changes from the Board.

The Administrative Rules of Montana (ARM) at this site contain what should be the same text as the official version published by the Office of the Secretary of State. There is a possibility, however, that the content may vary from the official version. In addition, the format has been changed for viewing on this web site. A copy of the official ARM in official format can be obtained from the ARM Bureau of the Office of the Secretary of State, by emailing: SOSARM@mt.gov. A web version of the ARM published by the Secretary of State can be viewed at Secretary of State's Administrative Rules of Montana

 

Administrative Rules

Rules Notices

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-150-40


In the matter of the amendment of ARM 24.150.401 fees, 24.150.505 inactive status, 24.150.507 military training or experience, 24.150.2201 continuing education requirements, 24.150.2301 unprofessional conduct and the repeal of ARM 24.150.2203 proof of attendance.

NOTICE OF PUBLIC HEARING ON PROPOSED AMENDMENT AND REPEAL

 

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-150-39

In the matter of the amendment of ARM 24.150.401 fees, 24.150.501 examination, and the repeal of ARM 24.150.2101 renewals

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-101-307

In the matter of the amendment of ARM 24.101.402 definitions and 24.101.403 administrative fees, and the repeal of 24.101.401 purpose, 24.101.407 licensing, and 24.101.414 renewal notification

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-150-38

In the matter of the amendment of ARM 24.150.401 fees and the adoption of NEW RULE I pertaining to military training or experience

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-150-37

In the matter of the amendment of ARM 24.150.301 definitions, 24.150.401 fees, 24.150.402 record retention, 24.150.501 examination, and 24.150.602 transactional document requirements

NOTICE OF PUBLIC HEARING ON PROPOSED AMENDMENT
posted February 6, 2012

NOTICE OF AMENDMENT
posted April 20, 2012

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-101-259

In the matter of the adoption of NEW RULE I registration for out-of-state volunteer professionals

NOTICE OF PUBLIC HEARING ON PROPOSED ADOPTION
posted November 7, 2011

NOTICE OF ADOPTION
posted January 27, 2012

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-150-36

In the matter of the amendment of ARM 24.150.301 definitions, 24.150.401 fees, 24.150.402 record retention, 24.150.501, 24.150.503, and 24.150.505 regarding licensure, 24.150.2101 renewals, 24.150.2201, 24.150.2203, and 24.150.2204 regarding continuing education, 24.150.2301 unprofessional conduct, the amendment and transfer of ARM 24.150.502 minimum testing, and 25.150.510 transactional document requirements, and the repeal of ARM 24.150.403 notification, 24.150.504 licensees from other states, and 24.150.2202 exceptions

MONTANA ADMINISTRATIVE REGISTER (MAR) 24-101-203

In the matter of the adoption of NEW RULE I pertaining to licensee lookup database

NOTICE OF PUBLIC HEARING ON PROPOSED ADOPTION
posted January 23, 2009

NOTICE OF ADOPTION
posted July 10, 2009

Statutes

Complaint Information

The mission of the Board of Hearing Aid Dispensers is to protect the health, safety and well being of Montanan's through the licensing of competent hearing aid dispensers and by the regulation of their practice in order to promote the delivery of quality health care.

In order to meet its mission, the Board is charged with taking appropriate action for unprofessional, incompetent, or unlawful practice. You can learn more about the complaint process or file a complaint with the Board here.

 

Complaint Form

Complaint Process Brochure

Complaint Process FAQ

 

Complaint Contact

Rita Reichert, Compliance Specialist
Telephone: (406) 841-2319
E-mail: dlibsdcomplaints@mt.gov

 

 

=======================================================

 

 

Please make a choice of the complaint information to the left. In addition, for complaints that are consumer related, please feel free to contact:

Office of Consumer Protection
2225 11th Ave
PO Box 200151
Helena, MT  59620-0151
Phone:  800-481-6896 or 406-444-4500

 

How to File a Complaint

The Department is charged with regulating professions and occupations for the protection of the public as a whole. Although the Department does not represent individuals filing complaints, the Department will review complaints in a timely manner to ensure a complaint is processed and that the Board will take appropriate action.

The length of time for resolution of a complaint is impossible to estimate due to the various complexities presented in individual complaints.

The following types of complaints may be filed:

  • Unprofessional conduct by a licensee;
  • Unprofessional conduct by a license applicant;
  • Unlicensed practice of the profession or occupation.

If an individual is unsure of what constitutes unprofessional conduct and needs a description of the various types, reference to Montana statutes and rules will provide an answer. These are found at your local public library or at the appropriate board site on this web page.

Drop Off or Mail to:
"Name of the Board or Program the complaint pertains to"
Business Standards Division
301 South Park, 4th Floor
PO Box 200514
Helena, MT 59620-0514

The Complaint Process

Business Standards Division

This process is used for the Boards that are administered in the Business Standards Division. 
The various Programs administered in the Division use a similar process.

Frequently Asked Questions about Complaint Process

IMPORTANT

When filing or responding to a complaint, be as thorough as possible. You may attach additional documents to the complaint form to ensure that all pertinent information has been included. The Screening Panel meeting is NOT a hearing, but is a time for the panel to consider the complaint and response. Attendance is your choice. If you attend the panel may ask additional questions. Please notify this office prior to the meeting if you plan to attend.

After a complaint has been filed against a licensed individual...

The Compliance Office will send a letter of acknowledgment to the person who filed the complaint (Complainant), and a letter requesting a response (with a copy of the complaint) to the licensee against whom the complaint was filed.

The Licensee may submit a written response addressing the complaint to the Compliance Office. The process continues whether or not a response is submitted. The Complainant is not entitled to a copy of the response.

The Compliance Office will notify the Licensee and Complainant regarding the date and time of any meeting during which the case will be discussed.

Complaints remain confidential unless a Notice of Proposed Board Action is issued, which is a public document along with all subsequent legal filings.

MEETINGS 
Closed Meeting - During a Closed Meeting only the Licensee, the Complainant, and/or attorneys for either can be in attendance. Minutes of Closed Meetings are not public documents.

Open Meeting - A public meeting which anyone can attend. The minutes of Open meetings are public documents and made available online via the specific Board’s webpage.
(Adjudication Panel meetings are usually open.)

Individuals may attend a meeting in person or by telephone. Please notify this office prior to the meeting if you plan to attend the meeting.

SCREENING PANEL

Screening PanelA committee comprised of members of the Board. The Screening Panel’s function is to determine the preliminary action(s) to take on a complaint. Possible preliminary actions include dismissal, investigation, or a finding of Reasonable Cause.

The complaint and response (if any) are submitted to the Screening Panel members. The Screening Panel meeting is not a hearing, but rather a committee meeting to review and discuss the complaint and response to determine if disciplinary action is warranted.

DISMISSAL

If the Screening Panel dismisses a complaint, the complaint can be dismissed with or without prejudice (see definitions below).

Dismissal With Prejudice - The complaint is dismissed and cannot be considered by the Screening Panel in the future.

Dismissal Without Prejudice - The complaint is dismissed but may be considered by the Screening Panel in the future if there are ever allegations of a similar nature.

INVESTIGATION

Only a member of the Screening Panel can request an investigation of a complaint. If an investigation is requested by the Screening Panel, the case is assigned to an investigator who may request an interview with the Licensee, the Complainant, and/or other individuals. Upon completion of the investigation, a written report is submitted to the Screening Panel, which will then determine if there is Reasonable Cause to proceed with disciplinary action.

REASONABLE CAUSE

Reasonable Cause - A finding by the Screening Panel that evidence exists that a violation of statutes and rules has occurred which warrants proceeding with disciplinary action.

If Reasonable Cause is found, the Department Counsel issues a Notice of Proposed Board Action (Notice) to the Licensee. Once a Notice is issued, it is public information. A proposed Stipulation may be included with the Notice.

Notice - A legal document from the Department’s Legal Counsel which sets forth the Department’s factual assertions, the statutes or rules relied upon, and advising the licensee of the right to a hearing.

Stipulation - A tentative agreement for settlement of the case. A Stipulation is not finalized until approved by the Adjudication Panel. 

The Licensee may either sign the Stipulation or contest the proposed action by requesting an administrativeHearing (a legal process before a Hearing Examiner). If the Licensee wishes to request a hearing, written request must be received within twenty (20) days from receipt of the Notice. Failure to either sign a Stipulation or request a hearing within twenty (20) days may result in the issuing of a Final Order of Default against the licensee.

Default - the licensee’s acceptance of the disciplinary action demonstrated by failing to participate in the process

ADJUDICATION PANEL

Adjudication Panel - A committee comprised of members of the Board who are  NOT on the Screening Panel. The Adjudication Panel determines the final outcome of a case.

The Adjudication Panel reviews the record to determine appropriate sanctions. A Final Order is issued by the Adjudication Panel, completing the complaint process.

COMPLAINT PROCESS FLOW

1

Current license status and information regarding disciplinary action(s) against
a licensee can be accessed online at:
https://ebiz.mt.gov/pol/

Unlicensed Practice Complaint Process

Department of Labor & Industry - Business Standards Division

PO Box 200513, Helena, MT 59620-0513

When a complaint or other information is received alleging possible unlicensed practice...

  • (If the allegation is not made in the form of a formal written complaint, a complaint form is completed by the Department and a complaint number is assigned.)
  • A copy of the complaint and a request for a written response are mailed to the person against whom the complaint was filed (Respondent).
  • A written acknowledgment that the complaint has been received is mailed to the person who filed the complaint (Complainant)
  • The respondent may submit a letter of response to the complaint. If a written response is not submitted, the complaint process continues without a response.
  • The complainant and the respondent are sent written notification of the date, time, and location of any meeting at which the complaint will be discussed.

The Board Meeting

  • Unlicensed Practice complaints are addressed by the Full Board in executive session (meaning closed to the public). Board meetings are open to the public unless the chairperson determines an individual’s right to privacy outweighs the public’s right to know. If so, that portion of the meeting will be closed to the public (only the respondent, complainant, and legal counsel for each (if any) may be present).
  • The complaint and response (if any) are provided to the board members prior to an upcoming board meeting for their review. The board meeting is not a hearing, but rather a meeting at which the information provided is considered and discussed by the board.

DISMISSAL

  • If the board dismisses a complaint, the complaint can be dismissed with or without prejudice.
  • Dismissal With Prejudice-The complaint is dismissed and cannot be considered in the future.
  • Dismissal Without Prejudice-The complaint is dismissed but may be considered by the board in the future if there are ever allegations of a similar nature.

INVESTIGATION

  • The board can request an investigator be assigned to gather additional information surrounding the allegations made in the complaint. This may involve interviews with the respondent, the complainant, and possible witnesses.
  • After the investigation has been completed, an investigative report is prepared and presented to the board for consideration at a subsequent meeting.
  • Following the board’s review of the investigative report, a determination is made to either dismiss the complaint or take action in the form of a Cease and Desist or an Injunction.

CEASE & DESIST / INJUNCTION

  • The board may issue a Cease & Desist or seek an Injunction.
  • Cease & Desist–A letter from the administrative agency prohibiting a person or business from doing or continuing to do a certain activity.
  • Injunction-A writ granted by a court prohibiting a person or business from doing or continuing to do a certain activity.

For more information, contact DLI Business Standards Division at 406-841-2300

FAQ